Refund Policy

Rushstop Refund Policy 

At Rushstop, we value our customers and strive to provide a pleasant shopping experience. While we take great care in delivering high-quality products, we understand that there may be situations where a refund or replacement is necessary. Please read our updated refund policy carefully.

1. Eligibility for Refund

Customers can request a refund within 7 days of delivery only if the product is:

  • Damaged or defective upon delivery
  • Different from what was ordered

Important:

  • Minor defects, natural handcrafted variations, or slight color/texture differences are not eligible for return.
  • Products such as Gifting Envelopes, Puja Mandirs, and personalized/customized items are non-refundable unless damaged or defective.

2. Mandatory Proof for Return

To process a refund or replacement, customers must provide a clear unboxing or inspection video:

  • Recorded at the time of opening the package
  • Showing the sealed package, full unboxing, product, and defect clearly
  • Submitted within 24 hours of delivery

Returns without a video or submitted after 24 hours will not be eligible.

3. Initiation of Refund

To request a refund, contact our support team:

📧 Email: info.rushstop@gmail.com
📞 Phone: +91 9810956970 (Mon–Sat, 10 AM–7 PM)

After reviewing your request, our team will provide instructions on how to return the product, if applicable.

4. Inspection and Approval

Upon receiving your return (or video proof), our quality team will inspect it. Refunds are approved only if:

  • The product matches the one originally shipped
  • It was not damaged while in your possession
  • It meets the condition for damage/defect as claimed

If approved, the refund will be processed. If not, the product will be returned to you.

5. Refund Timeline

Once approved:

  • Refunds are processed within 5–10 business days
  • The amount is credited to the original payment method
  • For Cash on Delivery orders, refunds are issued via bank transfer

Contact Us

If you have any questions regarding our Returns & Refunds Policy:

📧 info.rushstop@gmail.com
📞 +91 9810956970 (Mon–Sat, 10 AM – 7 PM)