Return Policy

7 Days Return Guarantee – Rush Stop

At Rush Stop, your satisfaction is our priority.
If you face any issue with your order, please review our updated Returns & Refund Policy below.

These terms apply to all purchases made from us.

Return Window

You are entitled to request a return within 7 days of receiving your order.

To start a return, email us at info.rushstop@gmail.com with:

  • Your order details
  • Reason for return
  • Mandatory unboxing or complaint video (see conditions below)
  • If your return request is approved, we’ll share instructions on how and where to send the package.

Note: Items sent back without prior approval will not be accepted.

Contact for Return / Replacement Queries

📧 Email: info.rushstop@gmail.com
📞 Contact No.: +91 9810956970 (Mon–Sat, 10 AM – 7 PM)

Conditions for Return

Returns are accepted only for the following reasons:

  • The item arrived damaged
  • The product has major defects or missing parts
  • The item received is different from what was ordered

Important – Mandatory Proof for Return

To ensure a smooth return process, customers must provide:

  1. A clear unboxing video recorded at the time of opening the sealed package
    OR a fresh inspection video clearly showing the defect immediately after delivery
  2. The video must show:
  • The outer packaging
  • The unboxing/opening
  • The product clearly
  • The defect or issue
  • This video must be submitted within 24 hours of delivery for damage/defect claims.

Without this video proof, returns will not be eligible.

Return Will Be Processed Only If:

  • It is confirmed that the product was not damaged while in your possession
  • The item matches what was originally shipped
  • The product is returned in its original condition, including:
    • Original packaging
    • Tags, labels & accessories (if any)
    • Proof of purchase/Invoice

Non-Returnable & Not Eligible for Return

The following cannot be returned:

  • Items with minor imperfections, natural handcrafted variations, or slight color/texture differences
    (These are normal in handcrafted/resin decor items and not considered defects.)
  • Customized or personalized items
  • Jewelry (due to hygiene reasons)
  • Gifting envelopes or items that have been used/unsealed
  • Products damaged due to misuse, improper handling, or normal wear and tear
  • Buyer’s remorse (change of mind, wrong selection, etc.)

Important Notes

  • Returns are accepted only if initiated within 7 days of delivery.
  • Customer must submit defect video within 24 hours for damage claims.
  • All items must be packed securely to prevent transit damage during return.
  • Return approval is subject to Rush Store’s verification team after reviewing the video and product.

Refund Process

Once we receive and inspect your return, we’ll notify you of approval or rejection.

If approved:

  • Refund will be initiated within 14 working days of receiving the returned item
  • Refund will be issued to the original payment method
  • No extra fee will be charged